At Bigwin, your experience matters. Whether you’re facing a login issue, need help with a gift code, or have questions about earnings, our dedicated customer support team is always ready to assist you.
How to Contact Us
You can reach Bigwin support through multiple channels:
✅ In-App Chat Support
- Open the Bigwin app
- Tap on Menu → Support
- Start a live chat with our team
✅ Telegram & WhatsApp Support
- Join our official Telegram or WhatsApp group for instant help and community updates
✅ Email Support
📧 support@bigwin.games,com
Response time: 6–12 hours
✅ Helpdesk Ticket System
Submit a ticket from the app or website under the “Contact Us” page
Common Issues We Can Help With
- Trouble with login or registration
- Missing bet result or game crash
- Delayed withdrawal or deposit issues
- Using a gift code that isn’t working
- Errors in color prediction games
- Understanding your salary chart as an agent
- Creating or managing your club
- Updating app or hack download concerns
FAQs
Q: I forgot my password. What should I do?
A: Use the “Forgot Password” option on the login screen. You’ll receive a reset link via SMS.
Q: My gift code says “invalid”. Why?
A: Ensure the code hasn’t expired, is typed correctly, and is applicable to your account.
Q: I invited a friend, but my agent earnings didn’t update.
A: Ask your referral to complete their first bet or deposit. You’ll then see your reward on the salary chart.
Q: Is Bigwin safe? Can I trust it?
A: Yes! We use encrypted payment gateways and active fraud protection. Avoid unofficial or hack download links.
Agent Support
Are you a Bigwin agent or planning to become one? We offer dedicated agent support for:
- Referral tracking
- Club management
- Payout support
- Strategy guidance to earn more
Contact your assigned support rep or visit the Agent Support section inside the app.
We’re Always Online
Our team is available 24/7 to ensure you have a smooth and rewarding gaming experience. Don’t hesitate to reach out — we’re here to support your journey with Bigwin.